Privacy Policy

Privacy Policy

Pets Centric Private Limited ("Company," "We," "Us," or "Our") is a private limited company with its registered office at 112, 11th Cross, 4th Sector, HSR Layout, Bangalore, Karnataka, India, 560102. We operate the website www.petjoyz.com (hereinafter referred to as the "Platform"). The Company is committed to protecting Your privacy and the information that You share while using the Platform. We value the trust You place in Us, which is why We maintain the highest security standards to secure Your transactions and personal information.

This privacy policy ("Privacy Policy") specifies how personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that You provide to, or that is collected by, any third party through the Platform, or any third-party sites ("Third-Party Sites") that You access or use in connection with the services offered on the Platform.

Please read this Privacy Policy carefully before using or registering on the Platform, accessing any material, information, or availing of any services through the Platform.

By visiting the Platform or setting up/creating an account on the Platform to avail of the services, and by clicking on the “I accept” button provided on the Platform, You ("You," "Your," "Yourself" as applicable) accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to the Company collecting, storing, processing, transferring, and sharing information including Your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service ("Terms") and should be read in conjunction with them. All capitalized terms used herein but not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.

This Privacy Policy:

  1. Will be considered an electronic record under the Indian data privacy laws, including the Information Technology Act, 2000, and the rules and regulations made thereunder; and
  2. Will not require any physical, electronic, or digital signature by the Company.

1. Collection of Information

You may provide or the Company may collect certain personal information while You register on the Platform and/or use the services. This includes, but is not limited to:

  • Your name, email address, password, IP address, billing address, shipping address, and other relevant details;
  • Content that You upload, post, or otherwise share on the Platform, including messages, images, videos, and feedback;
  • Information You provide while availing customer support; and
  • Information You choose to upload, sync, or import from the device on which the Platform is used (collectively "Personal Information").

All information disclosed by You on the Platform shall be deemed to be shared willingly and without any coercion. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud, negligence, etc., of the information disclosed by You shall lie on the Company.

The Company may collect non-personal information related to Your activities on the Platform or other information about the devices through which the Platform is used, including browser type, cookie information, timestamp, and other technical data.

2. Usage of Information

The information specified in Clause 1 may be used by the Company for the following purposes:

  • Registration, login, and management of Your account on the Platform;
  • Identity verification directly and/or through third parties;
  • To provide, improve, and customize the services;
  • Remembering Your information for future visits to enhance Your experience;
  • Communication with You via email, phone, or other modes of communication related to the services;
  • Responding to Your comments, requests, and questions;
  • Enforcement of important notices, updates, or changes to the services and terms/policies;
  • Detecting, preventing, and protecting against errors, fraud, or other criminal activities;
  • For internal purposes such as auditing, data analysis, and research;
  • Promotion and marketing purposes;
  • Sharing information with third parties in connection with providing the services;
  • Helping promote a safe service on the Platform and protecting the security and integrity of the Platform; and
  • Transferring data to regulatory or other authorities as required by law.

3. Disclosure to Third Parties

The Company may disclose Your information, including personal information, to third parties if required by law or for the following reasons:

  • To comply with legal obligations or respond to lawful requests and legal processes;
  • To protect the rights or property of the Company or other users of the Platform;
  • To protect the personal safety of the Company, the users of the Platform, or any person in an emergency;
  • To firms representing the Company in judicial proceedings or legal, accounting, and auditing firms providing services to the Company;
  • For reasons incidental to the above.

4. Cookies

A cookie is a small amount of information that’s downloaded to Your computer or device when You visit the Platform. We use various cookies, including functional, performance, advertising, and social media cookies. Cookies help improve Your experience by allowing the Platform to remember Your actions and preferences.

You can control and manage cookies through Your browser settings, but removing or blocking cookies may negatively impact Your user experience.

5. Security

The Company uses reasonable security measures, including encryption technology, to protect Your information. However, security risks cannot be entirely eliminated when using the internet. The Company assumes no liability for unauthorized access to or disclosure of Your information due to errors in transmission or other causes beyond its control. You are responsible for maintaining the confidentiality of Your account information.

6. Policy Towards Children

The Platform is intended for a general audience and not for use by individuals under 18 years of age. If the Platform is being accessed by a person under 18 ("Minor"), such access shall be deemed to be with the consent of the guardian of the Minor. We do not knowingly collect personal information from children under 18 without parental consent. If We become aware that We have collected such information, We will promptly delete it.

7. User Discretion

Subject to applicable law, You have the right to request access to, rectification, erasure, or portability of Your personal information. You may also object to or request the restriction of processing of Your personal information. If You wish to withdraw consent or delete Your personal information, You can contact Us at info@petjoyz.com.

8. Grievances

If You have any grievances relating to the Privacy Policy, please contact our Grievance Redressal Officer:


Email: info@petjoyz.com

The Grievance Redressal Officer will acknowledge the complaint within 24 hours and resolve it within 15 days.

9. Amendments

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. Any changes will be effective immediately upon posting. Please review this Privacy Policy regularly for updates.

10. Communications

By using the Platform, You authorize Us to contact You via email, phone call, SMS, or WhatsApp for service-related communications, product knowledge, and promotional offers. This consent remains even if You have registered under DND, DNC, or NCPR services.