Below are some common questions our customers have before making a purchase at our pet store.
If you have other questions, please just send it to info@petjoyz.com.
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- Pre Sale Questions
Need Help?
If you have an issue or question that needs immediate attention, please contact our Customer Service team. If we're unavailable, feel free to drop us an email, and we'll get back to you within 20-36 hours!
Pre Sale Questions
We offer a wide range of products for dogs, cats.
Yes, we ship internationally. Shipping costs and delivery times vary by location.
We accept returns on unopened items within 15 days of purchase. Please note that certain items, like opened food or customized products, are non-returnable.
Once your order is shipped, you'll receive an email with a tracking number and a link to track your
Absolutely! We carefully select products that are safe, non-toxic, and suitable for pets.
Each product page includes a size guide to help you find the perfect fit for your pet. If you’re unsure, feel free to contact our customer service for assistance.
We accept major credit cards, PayPal, and other secure payment methods.
You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make changes.
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on our latest deals.